How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

While our TV was on, we had a power outage Friday night that

Customer Question

While our TV was on, we had a power outage Friday night that lasted for two hours. When power was restored and I reset the Channel Auto Menu, the lower half of the screen was blocked out by a black rectangle. My service provider was unable to correct other problems associated with other TV's. He was unable to correct the issue on our Philips/Magnavox PR0920X.
What should I do?
Bernie
Submitted: 9 months ago.
Category: TV
Expert:  Louie replied 9 months ago.

Hi Bernie and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, is the TV directly connected to a cable feed? ...or is there a cable box used with the TV?