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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I was given a new samsung tv model UN50H6203AF. I pluged it

Customer Question

Hello I was given a new samsung tv model UN50H6203AF . I pluged it into the wall and it turned on showing a dark blue screen. I dont have a remote but bought a universal remote. The remote doesnt matter for I can do anything with the tv can you suggest something thanks.
Submitted: 9 months ago.
Category: TV
Expert:  Aric replied 9 months ago.

Hello and sorry you're having problems. Did the set turn n as soon as you plugged it in, or only after you pressed the power button?

Also, did the Samsung welcome screen show up?

Where did you receive this set from, is there any sort of warranty on it?

Please elaborate and we can proceed.

Expert:  Aric replied 9 months ago.

Are you still with me here?

Expert:  Nathan replied 9 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

It looks like Aric has opted out. Did you need more help with this?

Can you tell me what devices you intend to use the tv with (cable/satellite, etc) and if you've connected anything yet?