How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 11447
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My Smart TV has no picture and no sound. Power is on

Customer Question

My Smart TV has no picture and no sound. Power is on
Submitted: 9 months ago.
Category: TV
Expert:  Louie replied 9 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the Samsung Smart TV.

Customer: replied 9 months ago.
Thanks Louie, The TV has just burst into flames so I have had to use a fire extinguisher on it and disconnect it completely. So no need for any further assistance. I will be off to buy a new one later this week.Kind regards
Glenn
Expert:  Louie replied 9 months ago.

I understand Glenn and sorry to hear of this.

Still, good luck with the new TV.