How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: TV
Satisfied Customers: 10496
Experience:  8+ years of professional experience
13568747
Type Your TV Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Bottom quarter of screen is jumpy and there is a line across

Customer Question

Bottom quarter of screen is jumpy and there is a line across the screen. Can anything be done?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello and sorry you're having problems.

What is the model number off of the back of the TV we're looking at here?

Customer: replied 1 year ago.
Call ***********
Expert:  Aric replied 1 year ago.

No thank you, ***** ***** take a phone call right now. If you'd like to continue, please reply back on this page.

Customer: replied 1 year ago.
Continue
Expert:  Aric replied 1 year ago.

Please reply back to the Info Request I posted here.

Customer: replied 1 year ago.
Since I have not received an answer I do not wish to pay or join.
Thank you.
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I'd like to know the model of your Sony TV (or other type of Sony device?), please.

The symptoms you mentioned are those of an electronic problem in the TV. I don't think it's an adjustment, but depending on the model, it might possibly be one... or not, at this point.