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Russell H.
Russell H., Service Tech
Category: TV
Satisfied Customers: 9507
Experience:  8+ years of professional experience
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Bottom quarter of screen is jumpy and there is a line across

Customer Question

Bottom quarter of screen is jumpy and there is a line across the screen. Can anything be done?
Submitted: 9 months ago.
Category: TV
Expert:  Aric replied 9 months ago.

Hello and sorry you're having problems.

What is the model number off of the back of the TV we're looking at here?

Customer: replied 9 months ago.
Call ***********
Expert:  Aric replied 9 months ago.

No thank you, ***** ***** take a phone call right now. If you'd like to continue, please reply back on this page.

Customer: replied 9 months ago.
Continue
Expert:  Aric replied 9 months ago.

Please reply back to the Info Request I posted here.

Customer: replied 9 months ago.
Since I have not received an answer I do not wish to pay or join.
Thank you.
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I'd like to know the model of your Sony TV (or other type of Sony device?), please.

The symptoms you mentioned are those of an electronic problem in the TV. I don't think it's an adjustment, but depending on the model, it might possibly be one... or not, at this point.