How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I cannot get to change the volume nor access Netflix with my

Customer Question

I cannot get to change the volume nor access Netflix with my remote and changing batteries does not help. Do I need to order a new remote?
Submitted: 9 months ago.
Category: TV
Expert:  John Peeler replied 9 months ago.

Hi there, I’m Scott, I have owned a home theater installation business for 10 years now. I see you’re asking about a home electronics issue – I think I can help you, as I have over 20 years of experience in this area and have spent much time troubleshooting similar systems.

Do other functions of the remote work? Power, menu, up/down/left/right? You say you cant access Netflix.....I see the remote has a direct button to netflix, but often you can also access netflix by scrolling through the options onscreen.