Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Ann.
When the picture goes out, does this happen on all inputs/sources?Can you still bring up the samsung menu?
You're welcome. I'd caution you against getting into that too soon however. Your tv is actually a 2012 model, and could end up costing nearly as much to fix as to replace.