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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Nathan, I bought my TV right at a year ago and a couple of

Customer Question

Hi Nathan, I bought my TV right at a year ago and a couple of nights ago it just froze up while i was watching Netflix. i do not have cable, just Netflix. I am wondering if I need a new remote or an new TV.. The batteries are brand new
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Diane.

Can you recheck that model number? (those are power specs)

Also, if you press the menu button on the side/back of the tv, can you see that at all?