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Richard
Richard, Technician
Category: TV
Satisfied Customers: 31124
Experience:  Avid TV Technician
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My name is ***** *****, the sound on my Vizio just went off,

Customer Question

My name is ***** *****, the sound on my Vizio just went off, tried audio settings, but no response
JA: Thanks. Can you give me any more details about your issue?
Customer: Just that the sound went away
JA: OK got it. Last thing — TV Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: TV
Expert:  Richard replied 9 months ago.

Hi there and welcome

There can be a few causes, from residue power build up, to settings which I would like to recheck, a connected device and through to a board failure in the TV, so we will go through these to rule this out.

The first step I want you to take please is

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please