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Russell H.
Russell H., Service Tech
Category: TV
Satisfied Customers: 9525
Experience:  8+ years of professional experience
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Unable to tune new channels 76 & 78 can you help?

Customer Question

Unable to tune new channels 76 & 78 can you help?
Submitted: 9 months ago.
Category: TV
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I would advise you to scan for channels. (That may be called autotune on your TV, if so I know, you have already tried that. It's the right first thing to try.)

What is your source for TV signal? is it

1. broadcast antenna / digital TV box ?

2. satellite dish ?

3. cable ?

4. something else ? e.g. fiber optic TV service, etc.

Customer: replied 9 months ago.
Broadcast antenna
Customer: replied 9 months ago.
I did auto tune still did not work also tried manual tuning. Unable to put 76 /78. It appears you can't go above 69
Expert:  Russell H. replied 9 months ago.

What digital-TV-box do you have working with your broadcast antenna, please?

Are you in a 'remote location', that is to say, far away from the bright lights and the densely populated areas? it might be significant to the case, if so.

Customer: replied 9 months ago.
No living in a city no problems with all the other channels
Expert:  Russell H. replied 9 months ago.

I would suspect that your digital TV box has a problem. So check on it a bit, try turning it Off for 20 minutes or more and see if, when powered On again, you can at first pick up higher channels / above 69.

Expert:  Russell H. replied 9 months ago.

There's something odd there: Channel 69 is the highest listed channel in UHF. So what were the higher channels you used to get?

It sounds as if you got channels above UHF, but I'm not sure what you were getting. If there's a UHF Only switch or option, disable it or turn it Off. Or otherwise expand the bands selectable and tunable. It's a thought.

(Also, if that isn't helpful or doesn't work, please tell me what region of Australia you're in. Channels vary from region to region.)