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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Put in new wifi and connected with TV, great, then after a

Customer Question

put in new wifi and connected with TV, great, then after a few hours connection went away and tv said we needed the "access name and then a passage code" All other devices work with new wifi so it has to be tv. never heard of access name and passage code. any ideas, otherwise love the product
Submitted: 11 months ago.
Category: TV
Expert:  Shahid replied 11 months ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?

2- Was TV working fine before through WiFi and recently got the problem?

Thanks.