Facing TV Problems? Ask a TV Technician.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
1- Could you please get me the model number written on back of TV?
2- Was the TV working fine with same router or it is first time setting it up?
3- Does your smart phone or laptop connect to that router?