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Louie
Louie, Technician
Category: TV
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Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv has sound but the picture keeps going off

Customer Question

My tv has sound but the picture keeps going off
Submitted: 9 months ago.
Category: TV
Expert:  Anthony_Infotech replied 9 months ago.

Hello

Welcome

I will need the model number please found on the back of the set?

When you say goes off do you mean it goes black?

Anthony

Customer: replied 9 months ago.
the picture goes off. I think it says w3707c does that sound right?
Expert:  Anthony_Infotech replied 9 months ago.

Yes that is the model, OK please perform this test, when the picture goes off (I am assuming to black) please press the menu button of the sets own remote control does the menu come up please?

Anthony

Customer: replied 9 months ago.
Well I had turned it off and when I turned it back on the picture was on , so it must go off when it heats up
Expert:  Anthony_Infotech replied 9 months ago.

OK when it does this again please perform that test it will tell me a lot about what is happening, just come back here with your reply

Anthony

Customer: replied 9 months ago.
Ok
Expert:  Anthony_Infotech replied 9 months ago.

I will await your reply there is no rush take your time

Anthony

Customer: replied 9 months ago.
Well it's not blacked out yet!!!
Expert:  Anthony_Infotech replied 9 months ago.

OK it will no rush just reply back when it does

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