Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
1- Could you please confirm the model number written on back of TV, is it KDL-65W850C or any other number?
2- How old is the TV and how long it have had the problem?
3- Do the control buttons on side panel of TV work?