Have TV Questions? Ask a TV Technician
Hello, my name is Rusty. It sounds like your modem or wireless router is hanging up. Unplug your cable modem, and if it's connected to a wireless router, unplug that too. Wait 30 seconds, and plug them both back in. Give it about 5 minutes to start back up, and that should fix the problem. If the problem persists, you'll need to exchange your modem for a new one. You'll be able to get a new modem at no extra charge in most cases. If you need help contacting your cable company, tell me which one you use, and I'll get you the contact information.
A phone call is an extra fee, are you OK with that? Tell me what it's worth to you, and I'll send over the offer.