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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20570
Experience:  Custom home theater installer, authorized dealer top brands.
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I have anLG intelligent wireless media box that is not

Customer Question

Hi I have anLG intelligent wireless media box that is not responding. The on button goes green the blue light goes on and thereafter goes with blinking red. I did an attempt on a power off reboot and that does not work. Is it possible to just buy another box?
Submitted: 9 months ago.
Category: TV
Expert:  Nathan replied 9 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Mike.

Unfortunately this particular product had some significant design and manufacture/quality problems so this type of failure was common.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the box, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

At that point it would need to be replaced, it is not feasible to repair. Luckily however there is still substantial inventory of this item (for now) and nearly no demand since it works with only a handful of tvs. You can pick up a new one very inexpensively here (and may even want to buy another as a spare): http://amzn.to/1QpmSjl

Best regards,

Nathan

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