Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me exactly how you have everything connected?
What is the full model number of the tv?
Thank you for confirming.
The issue here is that the TV cannot output audio from the optical port in this situation.
This is actually a common, and very frustrating arrangement on most sharp tvs. It will only output audio from digital inputs (hdmi) via the hdmi audio return channel which of course your bose does not support.
What you'll want to do in this case is to use an optical cable from the cable box directly to the bose for audio.
Unfortunately this won't work for any of the smart tv apps, we can make it work but it would require some additional converter equipment.
Well you are using the internal bose dvd, aren't you? If so, sound from it should be automatic.
It also needs to be set to the tv/aux input mode to pick up signal from the optical (when using the cable box).
Do you have the subwoofer module connected properly?
You'd leave the tv just the way it is.
Do you have the power connected to the subwoofer unit?On these bose systems if you aren't getting audio through the bose speakers then the bose is muted or needs to be turned up, or the sub unit (amplifier) is faulty.
The bose is set to dvd for dvd, or set to the video/tv mode to pick up the signal from the optical cable (from the cable box directly)
That is not a wiring connection, that is a threaded mounting hole for a wall mount bracket.
Can you check that the bose speakers are connected to the sub and that the sub has power and the connection to the media unit?
Yes the sub is the big box. My concern here is if the sub unit has failed or isn't properly connected, that would cause this issue, as it is what amplifies the small speakers too.