How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Technician
Category: TV
Satisfied Customers: 8598
Experience:  40 years experience as audio,video repair and installation tech
39158752
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

I purchased my Sharp TV in August of 2015. The sound has

Customer Question

I purchased my Sharp TV in August of 2015. The sound has stopped working on it and
1) I would like to get it fixed
2) I need to know if it is still in warranty since I haven't had it a year
3) How much will it cost me
4) When can I get it repaired
Submitted: 11 months ago.
Category: TV
Expert:  Jack replied 11 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first a few questions , please send me a hello when you see this ?

Customer: replied 11 months ago.
Hello
Expert:  Jack replied 11 months ago.

Hi , I`ll start by saying that yes your tv is still under warranty but it may not need repair .

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Expert:  Jack replied 11 months ago.

Did you lose the sound all of sudden just like that ?

You were notmaking changes or anything to the wiring or settings ?

Customer: replied 11 months ago.
Dvd player and Bose
Expert:  Jack replied 11 months ago.

no cable box ?

Customer: replied 11 months ago.
Was just watching and it went off
Expert:  Jack replied 11 months ago.

Did you try the dvd ?

Customer: replied 11 months ago.
the cable box is connected and yes I tried the DVDs and it has no sound either.
Expert:  Jack replied 11 months ago.

Thank you .

Then indeed your tv is defective , namely the main board where the audio circuit is mounted .

Did you buy that tv locally or online ?

Expert:  Jack replied 11 months ago.

For that size I would guess locally but I have to ask

Customer: replied 11 months ago.
it was locall
Expert:  Jack replied 11 months ago.

O.k then asking as sharp des not give their ASC (authorized service center) contact info online but the store where you bought it would tell you who does their sharp service and also , it may be a good idea to contact sharp first at 1-800-BESHARP to get info on the warranty claim procedure

Expert:  Jack replied 11 months ago.

If the sound went while watching without touching anything and there is no sound on any devices then it is a confirmation that the tv is at fault and as I said it would be the main board

Customer: replied 11 months ago.
I did call the store and theyhave no techs to work on tvs and said that I needed to contact Sharp directly, that is why I am talking to you.
Expert:  Jack replied 11 months ago.

Well , then I`ll give you a link to get a refund because there is a misunderstanding here .

This s not sharp and I`m an independent tech.

DO NOT RATE or it will hinder your refund and you can self refund at the link below ;

http://ww2.justanswer.com/help/how-can-i-request-refund-hl

Customer: replied 11 months ago.
Okay, thank you.
Expert:  Jack replied 11 months ago.

No problem

Customer: replied 11 months ago.
I went to the order page but it doesn't have "click for a refund" it said that it would be under the payment amount but it isn't. Do I need to call to get the refund?
Expert:  Jack replied 11 months ago.

Sorry but I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech. that gets paid by this website once you rate me for my help .

I have no idea how this is done on your side

Customer: replied 11 months ago.
Okay, thanks.
Expert:  Jack replied 11 months ago.

no problem