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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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First couple of weeks all was fine. Yesterday my new TV (SN:

Customer Question

For the first couple of weeks all was fine.
Yesterday my new TV (SN: 04KD3CHGB02631R) has this notice:
weak or no signal
check the antenna cable connection
Run Auto Program (Menu> Broadcasting)
Paul A. Gilje ***@******.*** (###) ###-####
Submitted: 11 months ago.
Category: TV
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Shahid replied 11 months ago.

Hello Paul, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.

Customer: replied 11 months ago.
Also netflix, which is working fine; also cable box (Comcast) also Sound bar.
Customer: replied 11 months ago.
Netflix works; TV doesn't
Customer: replied 11 months ago.
Am I talking with someone from Samsung? I thought this all would be free, given this is a new TV. Maybe I was sent to some other kind of technician.
Customer: replied 11 months ago.
Hello! Is anyone there?
Expert:  Shahid replied 11 months ago.

This is JustAnswer.com pay per question website. We provide answer on posted question. Please reply back if you wish to continue.

Expert:  Shahid replied 11 months ago.

Please contact customer service at following link/ number about any billing issue.

http://ww2.justanswer.com/help
Call USA:(###) ###-####br />United Kingdom - 0***-***-****
Ireland - 1800-760-906

Thanks.