How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My sharp tv is on but it has no picture just the light on

Customer Question

my sharp tv is on but it has no picture just the light on the screen
Submitted: 1 year ago.
Category: TV
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the Sharp TV. Additionally, please describe the "...just the light on the screen..."; is the whole screen white, blue or dull black?

And even if 'no picture', is there still sound?

Customer: replied 1 year ago.
no sound, dull black/very dark silver model #: LC-55LE653U
Expert:  Louie replied 1 year ago.

Appreciate the additional information.

By ".. tv is on...", does it mean that the standby light changed color to indicate that it powered on? ...or is it blinking?

Is the remote able to turn the TV on and then able to turn it off?

Have you / can you please try unplugging the TV for an extended period of time?

Expert:  Louie replied 1 year ago.

I tried calling but for some reason, the site shows that "...Payment for this service failed...".

Can you please reply here while it is being addressed.

Thanks

Customer: replied 1 year ago.
ive tried unplugging, i dont know where the remote is and yes it is indicated that the power is on
Expert:  Louie replied 1 year ago.

Please confirm; with the TV plugged back in, it can be manually turned ON using the rear right panel POWER button ?

And the same button can turn the TV OFF ?

Customer: replied 1 year ago.
the power button wont turn it on and off only plugging and unpluggin
Expert:  Louie replied 1 year ago.

The described symptom almost always point to an internal hardware issue.

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even perhaps a soldering iron?

Customer: replied 1 year ago.
no i do not
Expert:  Louie replied 1 year ago.

Would a link to TV repair shops serve your need then?