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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6106
Experience:  10 Years Audio Video Repair & Setup
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My remote doesn't work and and I can't find the channel

Customer Question

My remote doesn't work and and I can't find the channel button channel on the Tv
JA: Sometimes things that you think will be really complicated end up being easy to fix. The TV Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: The Tv is very old. A full boy flat screen
JA: Is there anything else important you think the TV Technician should know?
Customer: That's all
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 9 months ago.
Category: TV
Expert:  Mike G. replied 9 months ago.

Welcome! I am an experienced electronics field technician and your satisfaction is my top priority. We are now connected together on this convenient website.

To get started, I need to know you are able to reply to me here...

1. What is the model number of the Tv? see sticker on back of tv
2. Who is your tv channel provider?

3. What is on the tv screen right now?

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Customer: replied 9 months ago.
The # ***** ***** May 2006
Customer: replied 9 months ago.
Channel provider Telus
The screen is all green
Expert:  Mike G. replied 9 months ago.

I don't know what " BCB109010125C" is, maybe a serial number. Does not look like any MODEL number that i know of.... Please try again.

Do you have a Telus remote that controls a Telus box?

Customer: replied 9 months ago.
I have a telus remote
Expert:  Mike G. replied 9 months ago.

I don't know what " BCB109010125C" is, maybe a serial number. Does not look like any MODEL number that i know of.... Please try to find a MODEL number

Customer: replied 9 months ago.
model # *****
Customer: replied 9 months ago.
The telus remote is the one that does not work
Expert:  Mike G. replied 9 months ago.

Please try this:

-leave the tv On.

-locate the POWER cord for the Telus box and unplug it from the wall outlet.

-count to 5 and plug that power cord back in.

-watch the tv screen as the Telus box boots back up.

Let me know the results.

Customer: replied 9 months ago.
That still does not allow me to change channels
Expert:  Mike G. replied 9 months ago.

Is the tv screen still just all green?

Are there any buttons on this Telus box?

Is there a display screen on the Telus box? or channel number on the box?

Customer: replied 9 months ago.
The screen is on the recording channel since the remote stopped working
No channel buttons just power and menu buttons. Nor screen on the box
Customer: replied 9 months ago.
You would think that there would be a channel button somewhere.
Expert:  Mike G. replied 9 months ago.

I'm not sure what you mean by "the screen is on the recording channel". Is there a VCR involved here?

While you had the power unplugged to the Telus box, did the tv screen change? was it still green?

Customer: replied 9 months ago.
The TV is high on the room wall so I was unable to see what I was pressing. I place a chair under the TV and noticed what I had been pressing. There are 2 channel buttons but when I press them they take me off the network. The only one that works is 03. The other channels give me no reception.
Expert:  Mike G. replied 9 months ago.

So you have picture and sound when the tv is on channel 3 ???

It may be normal to just leave the tv on channel 3 all the time, and change channels with the Telus remote.

Customer: replied 9 months ago.
The TV was left on the channel that saves programs that one wants to reco d throughout the day. When I unplugged and re plugged the channel that I had on when the remote stopped working was this channel
Customer: replied 9 months ago.
The Telus remote is the one that does not work.