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Richard
Richard, Technician
Category: TV
Satisfied Customers: 33161
Experience:  Avid TV Technician
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I cannot start my LG G3 phone. Have "software update" on

Customer Question

I cannot start my LG G3 phone. Have "software update" on screen and cannot move past this. Had phone for approximately 3 weeks, and cannot seem to use it.
Submitted: 1 year ago.
Category: TV
Expert:  Richard replied 1 year ago.

Hi there Cindy and welcome

Can you remove the battery, then wait 5 minutes

Put the battery back in, hold Volume UP and power and tell me please what then happens.