Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
1- Could you please get me the model number written on back of TV?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Thanks for the info, have you tried to upgrade TV software (firmware)?
If not yet, please go to following Sony link and follow the instructions to update TV firmware/ software which will help to resolve the problem.
Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
OK, can you connect a DVD player to TV as a test to see if TV acts the same?
OK - Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?
Hi, do you need any further assistance with this question?
Sorry to hear that, it seems the same board in your TV needs to be replaced that you have referred in initial question post, that board calls main board where all video inputs including HDMI are located, that board part number is ***** follows..
A1734044A (1-879-239-12) BM3 Main Board, click below link to view board image if you are planning to repair the TV yourself..
If you are not comfortable working on it yourself then you may please use following link to get list of TV repair shops in area which will help to get repair quote...http://www.tvrepairpros.com/I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.Regards,Shahid.