How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My 3-year-old Visio model E320AR flat screen TV comes on

Customer Question

My 3-year-old Visio model E320AR flat screen TV comes on just fine: good sound, good picture. In about 10 seconds the screen goes black, but the sound continues. Any ideas?
JA: Sometimes things that you think will be really complicated end up being easy to fix. The TV Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: The image disappears before I can access the menu.
JA: Is there anything else important you think the TV Technician should know?
Customer: No.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 9 months ago.
Category: TV
Expert:  Anthony_Infotech replied 9 months ago.

Hello

Welcome

As a test please press the menu button of the sets own remote control shine a flashlight at 45 degree angle can you see any sign of the menu where the light strikes the display please?

Anthony