Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of the tv?Do you have trouble with any other apps (hulu, youtube, amazon, etc) on the tv?
If you go into the setup menu under network/wireless, does it show as being connected to your home network currently?