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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Vizio TV will not communicate with my internet connection

Customer Question

My Vizio TV will not communicate with my internet connection
Submitted: 10 months ago.
Category: TV
Expert:  Shahid replied 10 months ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.

Customer: replied 10 months ago.
Vizio TV model #E55C2
Cable Box
Modem
Customer: replied 10 months ago.
Pandora works fine...Netflix "error message nw-2-5" appears...
Expert:  Shahid replied 10 months ago.

Thanks for the info.

- Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?

Customer: replied 10 months ago.
Ok
Expert:  Shahid replied 10 months ago.

Thanks.