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Hello, What is the model number off of the back of the TV in question?
Also, nevermind the other TV in the house....is this particular TV connected to a Cable Box?
Thanks for the reply. So there's no box at all connected to this set- just a direct cable from wall to TV's antenna port?
That is bizarre, since most times we see this there's either A) A Cable Box that needs to be rebooted, or B) The customer has the TV on the wrong Input.
So, if you grab the Insignia remote and use the "INPUT" button to go back to the TV Input- there's nothing but a black screen?
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Since your TV can still pick up the DVD signal, it would seem the TV's AV processing is fine.....so since you mentioned another TV in the house....can you take this TV to that location and plug the coaxial cable from there directly into the TV as a test to see if it's working with that connection?
This would tell us with certainty if the TV, or the particular coaxial line split off to this location is at fault.
Okay hang one, sounds like you changed the tuner mode.
Not seeing any buttons you could have pressed to cause the tuner to change modes- there's nothing on the remote that can do that.
Please shut the TV off and unplug it.
Remove and reconnect the coaxial cable making sure it's secure.
Then press and hold the power button on the TV itself for 10 seconds and release.
Plug it back into power, turn it on and use that Input button on your remote to select the correct Input.
Let me know what happens.
Also, once you plug it back in, what do you see when you press the Ch UP or DOWN buttons on the Insignia remote?
We can also "Reset to Defaults" and then start a fresh setup of the TV to rule out any settings that may have been inadvertently adjusted. Let me know.
Wait a minute- what "cable" is rebooting- a cable box? You said you had cable direct from the wall to TV. So what exactly do you mean by "cable is re-booting"??
Ok. Let me know what happens.
Are you saying there's still nothing on the screen- just the channel number and NTSC message?
Time to proceed either one of two ways- either bring this set over to the OTHER TV's location, and plug that coaxial cable into this set to see if it works (tells us if the problem is the TV or the cable), OR go into the HELP MENU of the TV, and reset to defaults. Then you're going to select "Cable" and run a channel search on the TV again. Let me know what happens.
Got that part.
You already reset the TV to factory defaults??
Or you already brought the TV to another location?
Okay don't try the reset again. You reset it to defaults and it's still not working. You need to rule out the cable or the TV as the root cause of the problem now. Bring the TV to the other location and see if it picks up signal. If not- then your TV's TUNER has failed.
Well, if it doesn't work after the re-scan, it means the TV's tuner has failed....or if you're lucky, the coaxial feed to this TV simply was compromised (bad feed from splitter, needs new RF fitting, etc.). There's no quick fixes beyond the re-scan. It's a 39" set, and Insignia TV's are fairly light, but I understand if you don't want to move it.
I can't repair a broken TV tuner from here- so if that doesn't work, and you're pretty sure the cable feed at this location is good- then you have a fault in the tuner in the TV. In that case- if you're under a year- you can contact Best Buy about a warranty repair. Or if over a year, you're looking at around a $225 repair- and this TV can be replaced for that cost with a brand new 39" set from BB.
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Good news that it's only 6 months old- you can have them take care of the warranty repairs.
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