This is usually an issue the the HDMI connection between the Verizon box and the tv. Here is what I would do if I was there to fix the issue:
- reseat the HDMI cable on both ends (back of tv and back of Verizon box).
- unplug the POWER cord going to the Verizon box and the Tv for 3 minutes.
- plug that back in and test for normal operation.
If you still have issues then suggest you replace that hdmi cable with a NEW one and also contact Verizon about getting a new box.
Remember that I am here to help you. Please reply back if you need clarification on any of the above.
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