How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a Samsung 61 DLP information: Mod HL-L6163W and it is

Customer Question

I have a Samsung 61 DLP information: Mod HL-L6163W and it is having a problem that I can't figure out.
Symptoms: Picture and sound normal for 15-25 min then: No picture with sound, then no picture no sound, then picture and sound return but Horazonal and Vertical synic is lost and no warning/code lights, 2muffan fans I can see continue to run but the set will not shut down unless the set is unplugged. it is my thought that it is getting to hot some where, is there another fan and if so where is it?
Submitted: 1 year ago.
Category: TV
Expert:  Master Fix It replied 1 year ago.

Hi, I am Tech Michael a specialist expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem

, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

How old is your TV?

Thank you

Tech Michael

Customer: replied 1 year ago.
Feb 2005
Customer: replied 1 year ago.
That is 11 years old
Customer: replied 1 year ago.
Are you there?
Customer: replied 1 year ago.
Done, stop don't take the money you have not completed anything
Expert:  Master Fix It replied 1 year ago.

Hi we dotn keep your oney unless we can advise the solution.

Also, I am only a technician trying to help you and I don't receive any credit for my time unless you rate kindly;-)

Thank you

Tech Michael

Also this isn't an instant answer site, and this is a technical issue so please have some patience with me;-)

Thank you for understanding.

Tech Michael

Expert:  Master Fix It replied 1 year ago.

In any other case, you will be refunded fully, we have an A+ rating with the BBB.

Thanks

Tech Mike