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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20451
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a Polaroid with no pic or sound blue light is lit.

Customer Question

I have a Polaroid with no pic or sound blue light is lit. That's it can u help
Submitted: 10 months ago.
Category: TV
Expert:  Nathan replied 10 months ago.
What is the complete model number of the tv? Is the light solid or flashing?
Customer: replied 10 months ago.
The blue light is solid. Model # ***** *****
Expert:  Nathan replied 10 months ago.

Thank you for confirming,

Expert:  Nathan replied 10 months ago.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, often a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2008 model tv, that type of failure wouldn’t be surprising, especially for this brand. These polaroid tvs are a generic product, made from the lowest quality parts (to keep costs down) and as such they have high failure rates and short service lives. This set has actually lasted more than twice as long as it would be expected to.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which would require dismantling the set (removing the back panel of the tv), diagnostics with a digital multimeter to test voltages inside, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty and better picture, from a more reputable brand, for under $300.

Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know.

Best regards, ***** ***** for the news,

Nathan

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Expert:  Nathan replied 9 months ago.

Did you need more help with this?