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Louie
Louie, Technician
Category: TV
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Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Netflix sound has disappeared. The picture is perfect and

Customer Question

My Netflix sound has disappeared. The picture is perfect and the captioning also works perfectly. For some reason, the sound has disappeared, how can I get it back?
Submitted: 11 months ago.
Category: TV
Expert:  littlerusty2005 replied 11 months ago.

Hello, my name is Rusty. I'm going to need a little information from you, and then we'll get you fixed up and on your way. Is the BDP plugged into a sound system(model number) or just your TV? What type of cable is used for that connection? Is it off on all movies? Try one you know used to work, and tell me if it works.