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Hello and thank you for your question. I look forward to assisting you today. Can you tell me please what the content of the pop up is?
Sounds like you are using the STORE DEMONSTRATION MODE...you need to switch it back to the HOME mode. I'll look that information up and get that to you.
Here is the information page you need to reset your TV to HOME mode. Use your remote, press the HOME button to activate the TV menu, then select the OPTION setting, and follow the instructions in the picture below. Any questions? Use the reply button to contact me, ok?