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Aric
Aric, Technician
Category: TV
Satisfied Customers: 43719
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My 1080p will not hold its format. It automatically

Customer Question

My 1080p will not hold its format. It automatically continues to change is there anything I can do?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having. In other cases, these things do require additional parts to fix. But I can help you with that as well.

The format of the TV is actually determined not by the TV, but by the source you're viewing on it. So, your Cable/SAT box is changing the format and not holding the 1080P signal- which can simply mean the programming you're watching is Standard Definition (SD), or that the box itself is failing and needs to be replaced.

To check this, actually view the display of the Cable/SAT box and see what resolution it's showing. This is the resolution it is sending to the TV- the TV has no control over this.

If you need more info, then please reply back with the name of your Cable Provider, and also the Make and Model off of the front of the box.

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

Expert:  Aric replied 1 year ago.

You can also try rebooting your cable or SAT box by disconnecting it from power to reset it's processor, then plug it back in. Once rebooted it will display the native resolution of the programming, and what it's processing. If you're finding that it clicks back and forth from 1080 to 480, or 480 to 720, then it's likely your box's processor is failing. In that case you would want to contact your Cable or SAT provider (using the number on your bill) and have them swap out the box as it's HD processing has glitched.