Have TV Questions? Ask a TV Technician
Hello and sorry you're having problems. Are you plugging into the side headphone jack on the TV? If so, do the TV's speakers MUTE when you plug into this jack?
Not sure what you mean by 2:1 system since you mentioned earphones? Can you please elaborate on what exactly you're connecting to the TV?
So where do Bose earphones (what you originally mentioned) fit into this- since now you're saying soundbar/subwoofer?
Okay the headphone jack will be muted- since you've shut the TV speakers off. You need to turn the speakers on in the TV menu in order to use the headphone jack. Please try that.
Okay thanks. Let me know. The headphone jack and the TV's speakers are connected internally, so when the TV speakers are off- the headphone jack will also be off. Turning the speakers on, then plugging into the headphone jack should fix this.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. Have you tried to reset the TV?
If not yet, turn on the TV. You can reset the TV to factory settings by pressing HOME, then select Settings > Storage & reset > Factory data reset.WARNING: The reset will clear all of your customized settings including the [Parental lock] setting, network password *****
Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.