Have TV Questions? Ask a TV Technician
Hi , I`m Jack Perhaps I can help you with this problem , let me know when you`re ready ?
Do you have the tv in front of you or you will be doing it yourself or just want info you can pass along to this customer ?
I don`t usually give answers before making first contact but I will trust you will do the right thing and rate me positively after reading it
This is how its done on this model ;
On the TV's remote press HOME and scroll down to SETTINGS then GENERAL then go to LAMP REPLACEMENT and follow the on screen prompts to reset the lamp hours meter.
If that answers your question please do not forget to rate by clicking on the star icons at the top, then click on Submit so i get paid for my time helping you .Also note that it will not close this post , you can come back here at any time if you have questions. Thank you