Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Do you ever see the dvd startup screen?What is the model of the tv, and of the bluray?
I really need the complete model number to be able to give you any specifics.
Do you by chance have another tv that you could test the bluray player on also?
Thank you for the information, Nancy.
Are any other sources/inputs working on the toshiba? Such as cable/satellite, etc?
Is there a cable BOX, connected via HDMI?
Okay, lets try a quick test - can you take the hdmi cord currently plugged into the cable box (leave the tv end), unplug that from the back of the box, and plug it into the bluray instead, tuning the tv to the hdmi input used for the cable normally, and let me know if they bluray works there.
Okay so we are further than before. You may have had a bad hdmi cable before.
You have a hardwired ethernet connection?
Disconnect and reconnect the lan cable, and it should reestablish the connection.
I did not say anything about the cable box. I am referring to the ethernet connection to the bluray player.
Well what I would do at this point is try the other hdmi cable (the one you previously tried with the bluray) to the cable box, and see if cable works there (on hdmi2, etc).
If cable doesn't work, then you had a bad hdmi cable and it has to be replaced.
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