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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv has a black screen. The cable is working fine. I have

Customer Question

My tv has a black screen. The cable is working fine. I have tried to work with the Samsung remote to see if it will help. The menu comes up so I don't think the screen is shot. I thing something is wrong with a setting. Can you help?
Submitted: 10 months ago.
Category: TV
Expert:  Mike G. replied 10 months ago.

Welcome! I am an experienced electronics field technician and your satisfaction is my top priority. We are now connected together on this convenient website which saves you time and money vs much higher repair shop diagnostic fees.

To get started, I need to know you are able to reply to me here...

1. Who is your cable company?

2. Do you normally change channels with the Samsung remote or with the cable company remote?

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Customer: replied 10 months ago.
Cable company is Time Warner I usually use the cable remote to change the channels
Expert:  Mike G. replied 10 months ago.

When you say "the cable is working fine", what do you mean? maybe in another room/another tv?

Customer: replied 10 months ago.
I will do it onlinr
Expert:  Mike G. replied 10 months ago.

Sure.

When you say "the cable is working fine", what do you mean? maybe in another room/another tv?

Customer: replied 10 months ago.
Please continue the online conversation
Expert:  Mike G. replied 10 months ago.

I am here.

Can you see what I am typing?