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Louie, Technician
Category: TV
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Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tachi P42H401 went into power safe mode: background light

Customer Question

Hitachi P42H401 went into power safe mode: background light went off. So only have sound but no picture.
How do I get it back?
Submitted: 10 months ago.
Category: TV
Expert:  Anthony_Infotech replied 10 months ago.

Hello

Welcome

So is the screen black/just sound?

Anthony

Customer: replied 10 months ago.
The set is not in front of me. I am trying to assist someone else in another country who does not have the ability to contact Just Answer themselves.
Expert:  Anthony_Infotech replied 10 months ago.

I'm afraid its not possible to give a one slam answer we need to know facts about the set symptoms/checks/procedure .....there are many things that can cause that sound no pic symptom