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Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Yes, working on it.
Can you please unplug Directv box power cord for a while to see if gray box disappears?
This is odd, can you turn Off all the connected video device/ sources to the TV to see if floating box disappears?
Sorry for delayed reply, I was away from computer, sounds good that problem is resolved. Please contact customer service through given link/ number for billing matters as I have no control over it.