How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Westinghouse 40 1080p led hdtv model # wd40fx1170 I can't

Customer Question

westinghouse 40 1080p led hdtv model # *****
I can't get this tv to pick up digital channels
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

So is that digital channels from an antenna?

Anthony

Customer: replied 1 year ago.
When I run the scan, it picks up analog channels. I have the cable hooked up. I ran the scan both cable and air settings.
Customer: replied 1 year ago.
No cable box, just cable to tv
Expert:  Anthony_Infotech replied 1 year ago.

OK was the set previously working OK?

You just lost the digital channels out of the blue?

When you say you ran air was that connected to an antenna?or you just ran air via cable?

Customer: replied 1 year ago.
Brand new tv. No antenna. I just ran the scan under both air and cable.
Expert:  Anthony_Infotech replied 1 year ago.

So was your previous set working OK?via cable

Customer: replied 1 year ago.
Expert:  Anthony_Infotech replied 1 year ago.

OK just give me a min whilst I look into this

Expert:  Anthony_Infotech replied 1 year ago.

Before I do you do have the cable connected to the correct input on the set (usually via the antenna socket but on some sets there is two sockets) let me know

Customer: replied 1 year ago.
It is correct
Expert:  Anthony_Infotech replied 1 year ago.

OK it does not say AIR or CABLE it says ANTENNA or CABLE I am assuming you picked CABLE?

Customer: replied 1 year ago.
I did both
Expert:  Anthony_Infotech replied 1 year ago.

You may need a converter box but I am not 100% sure so I will opt out here perhaps anther tech can help

Anthony

Customer: replied 1 year ago.
Ok thanks
Expert:  Aric replied 1 year ago.

Hello, Aric here- I'm a different expert. Whom is your cable provider please?

Also, do you have other sets in the house that are working without a cable box?

When was the last time you used this cable?