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Aric
Aric, Technician
Category: TV
Satisfied Customers: 41960
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I have a un28114000 Samsung top half goes dark a line in the

Customer Question

I have a un28114000 Samsung top half goes dark a line in the middle also you can touch
the left side of television in the middle and the picture goes really bad.
Submitted: 10 months ago.
Category: TV
Expert:  Aric replied 10 months ago.

Hello and sorry you're having problems. How long have you owned the set for and when did this problem occur?

Where exactly are you touching the TV- on the screen side, or the back side?

Customer: replied 10 months ago.
tv is about 3 trs. old ,problems with dark line in the middle started several monthes ago and got worse over time
top half of picture gets really bad.as, far as where I touched or grip it is the left side if your facing rear of tv.
or you can shake it and the whole picture will get bad.
Customer: replied 10 months ago.
I am gripping both front and rear.
Expert:  Aric replied 10 months ago.

Okay when the picture is bad, if you pull up the Samsung's native MENU (MENU button on the Samsung remote) will the MENU display clearly, or is it also distorted?

Customer: replied 10 months ago.
why would I pay 18.00 when I would pay for the phone call ?
Expert:  Aric replied 10 months ago.

I'm not asking you for any money- that's automatic by the site. If you want to continue here just reply back as we've been doing.

Customer: replied 10 months ago.
do you have any info. for me yet.
Expert:  Aric replied 10 months ago.

Please scroll up the page to read all replies. I asked you for some more info at 2:30.

Customer: replied 10 months ago.
sorry I missed that iwould have to plug back in ihave the back off but ican plug it in real quick.
Customer: replied 10 months ago.
menu is clear
Expert:  Aric replied 10 months ago.

Okay that's no problem. Yes we would need to know that in order to determine what's causing the issue.

Expert:  Aric replied 10 months ago.

MENU is clear EVEN on the distorted part of the screen? Or is the MENU not in the same location as the distortion?

Customer: replied 10 months ago.
menu is on different part of the screen
Customer: replied 10 months ago.
let me plug this thing in.
Expert:  Aric replied 10 months ago.

So it was not plugged in or?

Customer: replied 10 months ago.
the menu is almost the full height
Customer: replied 10 months ago.
with all the screws out of the tv it looks pretty good,can can you give me a little time and I will get back within 20 min.
I will not shut you off.ok
Customer: replied 10 months ago.
eric I have to mess with this tv you would not believe what this tv is doing.im sorry how much do I owe you
Expert:  Aric replied 10 months ago.

You're looking at either a bad LCD panel on that TV or a failed LCD controller (T-Con) board and the only shot you have at fixing it is replacing the T-Con, since the LCD panel is not replaceable. As far as billing- I'm not privy to that as I'm an independent tech- not a site employee. You can direct those questions to customer service via the expertsupport link.

If you need further assistance let me know. Please do not forget to click at least a 3 STAR RATING, at the top of the page for my efforts. You can follow up at any time if needed.