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Hi there and welcome
First, can you remove the power to the Roku and let it sit for 10 minutes (so unplug it from the power socket).
Then connect the power, turn on the Roku and tell me if it is still frozen please
Let me know the results please
It is the internal mainboard that has faulted. It will be the memory on the board
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.
I am really sorry about this and you are going to have to return the roku to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
They will be replacing the mainboard, including the memory, it will me destroyed, and even if it was not for some reason, there is no way to actually access the information.
Your data will not be shared.
Your most welcome
If you need anything else, please let me know and please remember the service rating via one of the stars at the top of the screen then submit