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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 24027
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a Panasonic flat screen. It now is asking enter a

Customer Question

I have a Panasonic flat screen. It now is asking for to enter a four digit access code, is there a way to get the code needed?
I do not ever remember needing this code before and it will not let me go past this point.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me exactly what it says on the screen? Is it asking for a parental code/pin?

Customer: replied 1 year ago.
No it just says enter a 5 digit access code
Expert:  Nathan replied 1 year ago.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed.

Expert:  Nathan replied 1 year ago.

Were you trying to access an app, like amazon video for example?

Customer: replied 1 year ago.
No
Expert:  Nathan replied 1 year ago.

Without knowing exactly what it is asking you for, it is difficult to resolve this.

Does it happen on all inputs (cable, dvd, etc)?

Customer: replied 1 year ago.
Expert:  Nathan replied 1 year ago.

Okay are you able to access the panasonic setup menu at all?
Or is that when you are prompted for it?

Customer: replied 1 year ago.
When I am prompted for it.
Expert:  Nathan replied 1 year ago.

Okay that is the parental code. Try entering all 0s or all 9s as a default/override.

If no change, we'll try a factory reset:
Press and hold Vol- on the side of the tv, along with the menu button on the panasonic remote, for about 5 seconds (tv should go to a self check screen and shut down or restart. Let me know the results.

Nathan

Customer: replied 1 year ago.
No it did not work.
Customer: replied 1 year ago.
Are you still ther?
Customer: replied 1 year ago.
What is taking so long?
Customer: replied 1 year ago.
I'll check back later to contact someone in during the day..
Expert:  Nathan replied 1 year ago.

Sorry I missed you, I was offline for the night.

Repeat the above reset steps again, following very carefully, vol- on tv, menu on remote, do this starting from the power on state.

Expert:  Nathan replied 1 year ago.

Do you still need help with this?