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Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Does this happen regardless of what video source such as cable, DVD etc you're watching on TV?
Hi, did you get above reply?
OK - Does this happen regardless of what video source such as cable, DVD etc you're watching on TV?
OK, got it, it calls e-pops which are builtin advertisement for Store Demo. It needs to be turned Off in TV menu.
Press Setup/Menu button on TV remote, go to Setup option and select Auto Setup option and check TV Location that should be set as Home use and below is E-POP Demo option which should be set as Off.
This change will get TV in normal viewing mode and all these banners/ pop ups will disappear.
Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
Do you need any further assistance with it?
OK, it will work.
ah OK, please select TV as source by pressing Input button, this will enable auto setup option to proceed.
Since your TV is set on different video input so auto setup option will grayed out/ disable.
OK, take your time.