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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you provide the full model number of the tv, please?
Did this problem happen before or after you pulled the plug?
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Please reply back here on this page when ready: http://www.justanswer.com/tv-repair/9i9xa-tv-sound-stopped-working-tried-turn-can.html
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Just bookmark/favorite this page and reply back to me here when ready. If you'd prefer to follow up by phone, that is fine too.