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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8370
Experience:  40 years experience as audio,video repair and installation tech
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REMOTE WILL NOT TURN OFF OR ON HAS NEW BATTERIES

Customer Question

REMOTE WILL NOT TURN OFF OR ON HAS NEW BATTERIES
Submitted: 10 months ago.
Category: TV
Expert:  Jack replied 10 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first a few questions ;

Expert:  Jack replied 10 months ago.

Can you operate the tv manually with the buttons directly on it ?

Expert:  Jack replied 10 months ago.

By the way , in case you didn`t know there is a small joystick at the lower left rear of the tv that serves as power and some functions to operate the tv

Expert:  Jack replied 10 months ago.

What is the tv doing now if anything ?
Is there a light or blinking light at the front , clicking sound from inside when you plug in the power cord or try to turn it on by pressing that button at the rear ?

Customer: replied 10 months ago.
TV WORKS PERFECT REMOTE DOES'NT
Expert:  Jack replied 10 months ago.

O.k then i can find you a replacement remote but it may still be a good idea to test the one you have now .

Do you happen to have a cell phone camera,digital camera ,tablet or any camera that has a display or screen to test the remote ?

Customer: replied 10 months ago.
CELL
Expert:  Jack replied 10 months ago.

O.k then here is how to test your remote;
Turn on the camera and point the front of the remote at the camera lens ,then while looking at the remote through the screen press buttons on the remote.
If the remote is working, you should see light coming out the front of it while looking at it through the camera screen.
If you see nothing coming out and are not sure if you did the test correctly then try it with a known working remote.

Expert:  Jack replied 10 months ago.

Here is your remote if this one proves to be defective , click the link below;

http://www.newremotecontrol.com/samsung/catalog_item.php?catnum=BN5901178W

Expert:  Jack replied 10 months ago.

If the remote is working then we are looking at a problem with the tv in which case i have a solution for you there as well ,just let me know

If it is not working then you have those links where you can get a new one .

Hope this help and please do not forget to rate by clicking on the star icons at the top, then click on Submit so i get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time if you have questions.
Thank you