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Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
1- Could you please get me the model number written on back of TV?
2- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
Hi, do you need any further assistance with this TV question?Thanks.