Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
1- Could you please get me the correct model number written on back of TV?
2- Are you asking about Samsung remote issue that came with TV?
Thanks for the info, working on it and get back to you in 10 minutes.
I have no control about accounts/ billing and credit card info, please contact customer service about such matters at give link/ number.
Have you tried to pair the remote with TV by pressing Return and Guide buttons simultaneously for 3 seconds?
Phone call would cost you additional $18, please reply back if you would like phone call.
OK, does it work if try bit closer to TV like 3 feet or closer?
Also, have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?
Sure, also try to use remote bit closer to TV as a test.
I'm sorry Bert about the trouble you're having with the TV. I'm trying hard with your help to figure out the issue which seems bluetooth model is failing in TV so it loses the connectivity with remote. If unplug - replug TV power cord doesn't work then it seems bluetooth module/ board inside TV will need to be replaced to resolve the problem. I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
If TV is out of warranty then you may please use following link to get list of TV repair shops in area which will help to get repair quote...http://www.tvrepairpros.com/I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.Regards,Shahid.