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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I hope you can

Customer Question

Hello,
Yes I hope you can
Submitted: 10 months ago.
Category: TV
Customer: replied 10 months ago.
I have a tv pioneer elite ro6u
I have also direct tv
I have also RokuOn input 1 (tv) the pictire is good
On input 3 Roku , the picture is zoomed in and I can't see the edges.I bought a new Roku 3 but the problem persisted.
I switched the input , input 1 for Roku and 3 for tv, but the problem is still here
Expert:  Anthony_Infotech replied 10 months ago.

Hello

Welcome

The Roku will have a setting to set the aspect ratio/format have you tried that?

Anthony

Customer: replied 10 months ago.
Roku only has the settings of 1080 or 720
Customer: replied 10 months ago.
that does not do it .
Expert:  Anthony_Infotech replied 10 months ago.

No that is the resolution its actually the format or it may be termed aspect ratio ?

Expert:  Anthony_Infotech replied 10 months ago.

To set the roku to 16:9

Customer: replied 10 months ago.
No I can't find that settings under Roku settigns
Expert:  Anthony_Infotech replied 10 months ago.

What Roku is it?

Customer: replied 10 months ago.
Roku 3
Expert:  Anthony_Infotech replied 10 months ago.

ok just give me a min

Expert:  Anthony_Infotech replied 10 months ago.

Sorry I am having trouble accessing the data I will get back to you asap

Customer: replied 10 months ago.
No worries
Customer: replied 10 months ago.
Anthony,
It is past midnight here . I will go to bed. Please a swear me tomorrow.Thank you very much
Customer: replied 10 months ago.
Sorry... I meant please answer me tomorrow😎
Expert:  Anthony_Infotech replied 10 months ago.

OK when you are ready please send e the complete model number of the Tv found on the back of the set, you have sent the media receiver model

Anthony

Customer: replied 10 months ago.
Hello AnthonyI can't. The tv is mounted on the wall .
But the tv is a pioneer elite and has been bought 9 or 10 years ago.
The tv works perfectly .
ROKU also for the last few years . The problem just appeared a few days ago.
Like I said before . I bought a new ROKU and it behaved the same way. So ROKU is not faulty.
I am here now and ready for you if you can help me . I am sorry I was at the office all day and not time to contact you earlier
Expert:  Anthony_Infotech replied 10 months ago.

OK the zoom button or aspect ratio/format on the TV remote what happens when you adjust that?its clear the aspect ratio is incorrect here that is why the picture is overscanned

Let me know please

Anthony