How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I can't get into my on settings to see why my tv shutting

Customer Question

I can't get into my on settings to see why my tv shutting off everyday at 11:20 am every morning It is a smart TV
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

So just to clarify it does shut down from a ON mode?not visa versa

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

If so you are sure its a precise 11.20 and not a coincidence?

Customer: replied 1 year ago.
What just happened to my tv
Expert:  Anthony_Infotech replied 1 year ago.

I do not use the phone call facility sorry

I am not sure what you ean can you please reply back with what I asked earlier

Customer: replied 1 year ago.
Hello is anybody there
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

So just to clarify it does shut down from a ON mode?not visa versa

Anthony

Customer: replied 1 year ago.
while I'll watching a show it will cut off on me
Expert:  Anthony_Infotech replied 1 year ago.

And you are sure that it shuts down precisely at 11.20?this is not a coincidence?

Expert:  Anthony_Infotech replied 1 year ago.

I am assuming the set powers down to standby, you have to switch it back on again with the remote

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Right now my TV isn't working at all ! What Happened?
Expert:  Anthony_Infotech replied 1 year ago.

OK the option you have open to you at present is to reset the TV back to factory default can you do that?it will be in the settings menu

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

Is there any light lit or blinking on the front of the set?

Customer: replied 1 year ago.
No I Can't get the TV ON
Expert:  Anthony_Infotech replied 1 year ago.

Is there any light lit or blinking on the front of the set?

Customer: replied 1 year ago.
Don't Text message me I'm not paying for this option
Customer: replied 1 year ago.
Anthony my Tv was on until I started talking to you guys now it won't come on at all
Customer: replied 1 year ago.
I did reset back to back to factory default
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Barb. Would you still like assistance, either here or via phone?

Customer: replied 1 year ago.
No Thanks I Contacted LG for free
Expert:  Nathan replied 1 year ago.

You mentioned contacting them previously without success.

If you need further help feel free to get back in touch.