Have TV Questions? Ask a TV Technician
Hello and sorry you're having problems.
Can you please elaborate "a black screen of MENU" please? I don't know what that means.
Also can you get the model number off of the back of the TV?
No thank you, ***** *****'t take a phone call right now. If you'd like to continue with me, then please reply back on this page to the info I requested above.
Thanks. Can you please elaborate "a black screen of MENU" please? I don't know what that means.
Are you using a Cable Box with the set?
Have you rebooted your cable box as well, by unplugging it for 10 seconds?
If it doesn't do it when you watch a Video- then your TV's fine. It's your cable box.
Watching a video I assume meaning- from a DVD player, or VCR?
Your TV literally does not know the difference between the VCR signal, the cable box signal, or a game console. So if that black box is ONLY there when viewing cable- your cable box is at fault. Contact your cable company and have them swap your box. The fact that your VCR displays perfectly normal on the TV tells us your TV is not the cause of the problem (meaning it's fine).
Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.
I'm here all the time.
How are you connecting the cable box to the TV- coaxial, AV cables, or?
Coaxial (screw on) cable- YES?
That makes a difference. It means your TV is stuck in PIP mode.
Do you have the original JVC remote? It has a PIP button right on it.
Top of the remote, look at all the options for PIP (On/Move, channel up/down, etc.).
Try hitting On/Move and let me know what exactly the screen does.
It says PIP right at the top of your remote. I'm going to have to opt out at this point, someone else should be along to help.
Hello I am another expert. Please press the button called "Exit" which is to the right of the channel down button as shown in the picture belowPlease see you manual and the photo below