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hongkongpom
hongkongpom, Cable TV Installer
Category: TV
Satisfied Customers: 1275
Experience:  State Of Hawaii Certified Cable TV installer
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I have an old JVC tube tv and my son has autism and I need

Customer Question

Customer: I have an old JVC tube tv and my son has autism and I need to fix it. A black screen keeps popping up. Should I just go get a new one?
JA: Thanks. Can you give me any more details about your issue?
Customer: menu is stuck on the tv, but it's just a black screen of menu
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to TV Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: in a rush, autism never waits. how do I pay?
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Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello and sorry you're having problems.

Can you please elaborate "a black screen of MENU" please? I don't know what that means.

Also can you get the model number off of the back of the TV?

Customer: replied 1 year ago.
it's so old that I can't see. Let me get a flashlight and lookjvc 36230
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Expert:  Aric replied 1 year ago.

No thank you, ***** *****'t take a phone call right now. If you'd like to continue with me, then please reply back on this page to the info I requested above.

Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
jvc 36230
Expert:  Aric replied 1 year ago.

Thanks. Can you please elaborate "a black screen of MENU" please? I don't know what that means.

Customer: replied 1 year ago.
It's a black screen and looks like a screen over a screen and you see the regular channel and then a big black square over everything. I unplugged it and plugged it in, put new batteries in remote
Expert:  Aric replied 1 year ago.

Are you using a Cable Box with the set?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
should I take off the box and see what happens. It doesn't do it when I watch a video
Expert:  Aric replied 1 year ago.

Have you rebooted your cable box as well, by unplugging it for 10 seconds?

Customer: replied 1 year ago.
rebooted the box
Expert:  Aric replied 1 year ago.

If it doesn't do it when you watch a Video- then your TV's fine. It's your cable box.

Customer: replied 1 year ago.
It's so strange that when a video is on the black square isn't there
Expert:  Aric replied 1 year ago.

Watching a video I assume meaning- from a DVD player, or VCR?

Customer: replied 1 year ago.
vcr
Expert:  Aric replied 1 year ago.

Your TV literally does not know the difference between the VCR signal, the cable box signal, or a game console. So if that black box is ONLY there when viewing cable- your cable box is at fault. Contact your cable company and have them swap your box. The fact that your VCR displays perfectly normal on the TV tells us your TV is not the cause of the problem (meaning it's fine).

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

Customer: replied 1 year ago.
Can you wait while I try that?
Expert:  Aric replied 1 year ago.

I'm here all the time.

Customer: replied 1 year ago.
No, I changed the box with another one I had and then I took the cable directly from the wall and it shows the square again. I even took a portable tv I have and put the cable line in there and it is fine, no square
Customer: replied 1 year ago.
Still a black square on Tv.
Expert:  Aric replied 1 year ago.

How are you connecting the cable box to the TV- coaxial, AV cables, or?

Customer: replied 1 year ago.
There is an out wire and an in wire that are with the box
Expert:  Aric replied 1 year ago.

Coaxial (screw on) cable- YES?

Customer: replied 1 year ago.
screw on
Expert:  Aric replied 1 year ago.

That makes a difference. It means your TV is stuck in PIP mode.

Customer: replied 1 year ago.
How do we get it upstuck
Expert:  Aric replied 1 year ago.

Do you have the original JVC remote? It has a PIP button right on it.

Customer: replied 1 year ago.
I do.
Expert:  Aric replied 1 year ago.

Top of the remote, look at all the options for PIP (On/Move, channel up/down, etc.).

Try hitting On/Move and let me know what exactly the screen does.

Customer: replied 1 year ago.
I don't see any options for PIP, but I did put channels up and down and the black square is till there
Expert:  Aric replied 1 year ago.

It says PIP right at the top of your remote. I'm going to have to opt out at this point, someone else should be along to help.

Customer: replied 1 year ago.
thanks right now?
Expert:  hongkongpom replied 1 year ago.

Hello I am another expert. Please press the button called "Exit" which is to the right of the channel down button as shown in the picture below

​Please see you manual and the photo below